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Medicine Use Review

What medicine user review is

A medicine use review (MUR) is an appointment with one of our Pharmacists to focus on how you are getting on with your medicines.  It usually takes place in the pharmacy and as it is a NHS service you do not have to pay for it.

The meeting is to:

  • Help you to find out more about the medicines you are taking
  • Pick up any problems you are having with your medicines
  • Improve the effectiveness of your medicines as there may be easier ways to take them, or you may find you need fewer medicines than before.

The Pharmacist you meet with will have questions to ask you, and may suggest changes to your medicines. You may have concerns or questions you want to ask about your medicines which the pharmacist will be pleased to answer during the review.

How you may be offered a review

We may invite you for a review as a regular pharmacy user.

You can ask for a review if you have been getting your prescriptions from us for three months or more.

Is a medicine review for you?

You can ask for a review if:

  1. You are regularly taking more than one prescription medicine
  2. You are taking medicines for long term illness  

(E.g. asthma, diabetes, heart conditions, epilepsy, thyroid disorders)

If there is an urgent problem with medicines, don't wait for a review, talk to the Pharmacist straight away.

What to expect in the medicine review meeting

The meeting is confidential and will be in a private area of the pharmacy where you can sit down with the pharmacist and not be overheard by customers or staff.

Your details and discussion will be kept private. You can talk openly and your questions or worries will be listened to. Only you and your GP will normally receive a record of the meeting.

What will happen in the meeting?

You will confirm the medicines you are taking. The pharmacist will start by going through the medicines you take including ones bought and herbal medicines and vitamins or supplements, finding out how you take them and ensuring that you have enough information and understand what they do.

The pharmacist will check how well you are getting one with your medicines, for example, can you swallow them easily, or can you use your inhaler properly to get the most benefit from it.

Together, you will discuss how you think your medicines are working. Not all your medicines may be necessary, or a dose may need to be adjusted by your doctor. A different medicine may make things easier.

Together, you will talk through any questions or concerns or problems with side effects. The pharmacist may be able to suggest something that will help or another medicine which may not cause the same problems.

What happens after the review?

Everything may be ok, in which case nothing else will happen.

You will be given a Medicine review action plan which will include a note of any changes you have agreed in the way you take your medicines. This will be filled in by the pharmacist who does your review and given to you at the end of the meeting.

A copy of the action plan will go to your doctor and be kept with your medical records. A further copy can be sent to other health professionals involved in your care e.g. community nurse or your carer if you ask us to.

The pharmacist may recommend a change to your prescription and this will be detailed in the action plan. Both you and your doctor will need to agree to any changes to your prescription so you may be asked to make an appointment to see your doctor to discuss these.

NO changes will be made against your will.

Questions you may want to ask

  • What does this medicine do?
  • Why is it important to take this medicine?
  • Are there any other options?
  • How long do I have to take it for?
  • When and how should I take it?
  • What other medicines or foods should I avoid when taking this medicine?
  • What should I do if I don't feel well when taking this?
  • What are the risks and side effects?
  • Do I really need all of these medicines?

If you would like to have a medicine review please contact us either by calling into the pharmacy to make an appointment or contacting us using the following link mur@kinradespharmacy.co.uk